Shipping rates are calculated at checkout based on item weight and size. You have the option to select your preferred shipping method and carrier at checkout.
Since many of our items are made to order or personalized, our processing time is typically 7-14 days but varies. The current processing time can be found at the top of this page.
USA orders typically take 4-10 business days to arrive once shipped. International orders vary by distance and carrier. Tracking will be provided by email once your order's shipping labels are printed.
Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location. International shipments may be subject to duties upon delivery and are the responsibility of the customer.
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped. Personalized items can be cancelled but are non-refundable once production has started.
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email.
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
This listing is for a DIY project to be completed at one of our Pick Your Project Workshops in the studio. This wooden hanging Christmas countdown has spaces for candy canes...
This listing is for a DIY project to be completed at one of our Pick Your Project Workshops in the studio. This round sign is perfect for the wall or...
This listing is for a DIY project to be completed at one of our Pick Your Project Workshops in the studio. This round sign is perfect for the wall or...
